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TRISPORT AG hereby informs you that any KETTLER-branded water resistance rowing machines Aqua Rower 700 that were produced between July 2021 and November 2021 may be affected by a safety defect.
The machines concerned can be identified from their serial number.
With regard to the affected machines, a seam on the traction belt can come open. If this happens, the handle could become detached from the traction belt when the machine is being used. This could result in injury!
Please stop using the machine immediately and do not use the machine again until the traction belt has been replaced.
Any customers who have one of the affected machines will be sent a replacement traction belt free of charge.
To check whether you have one of the affected machines, you are requested to enter the serial number of your machine on this page.
Instructions for replacing the traction belt can be found here.
Please accept our apologies for the inconvenience caused by this measure, which we are taking to ensure your safety.
If you have any questions about the replacement or are unable to replace the belt yourself, please contact firstname.lastname@example.org.
Replace the belt on the rowing machine